TERMS AND CONDITIONS

I – General Provisions

1.    These terms and conditions (hereinafter referred to as the “terms and conditions”) are governed by Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), Act No. 634/1992 Coll., the Consumer Protection Act, and Act No. 121/2000 Coll., the Copyright Act (hereinafter referred to as the “Copyright Act”), of the company Vision4HOme, s.r.o., ID No.: 48585718, with its registered office at Hlavní 114, 362 63 Daloice, registered in the Commercial Register at the Regional Court in Plzeň, Section C, contact details: www.lukasismylive.wixsite.com/vision4home, email: info.vision4home@gmail.com.

2.    These terms and conditions regulate the mutual rights and obligations of the seller and a natural person who enters into a purchase contract outside of their business activity as a consumer or within their business activity (hereinafter referred to as the “buyer”) via the web interface located on the website at https://lukasismylive.wixsite.com/vision4home (hereinafter referred to as the “online store”).

3.    The provisions of the terms and conditions are an integral part of the purchase contract. Any deviations in the purchase contract shall take precedence over these terms and conditions.

4.    The purchase contract is concluded in the Czech language. Should a translation of the contract text be provided for the buyer's needs, the Czech version shall prevail in case of any dispute regarding interpretation of the terms.

II – Information on Goods and Prices

1.    Information on goods, including the prices of individual goods and their main characteristics, is provided for each product in the online store catalog. Prices include value-added tax and all related fees. Prices remain valid for the period they are displayed in the online store. This provision does not exclude the possibility of entering into a purchase contract under individually agreed conditions.

2.    All product presentations in the online store catalog are for informational purposes only, and the seller is not obligated to enter into a purchase contract for these products.

3.    The online store provides information about the costs associated with packaging and delivery of goods.

4.    Any discounts on the purchase price of goods cannot be combined unless agreed otherwise by the seller and the buyer.

5.    The goods may also include digital content (document) in .doc or .docx format, containing text information corresponding to the selected choice (hereinafter referred to as “Digital Content”).

III – Order and Conclusion of Purchase Contract

1.    The buyer bears the costs incurred when using remote communication means in connection with the conclusion of a purchase contract (internet connection costs, phone call costs), which do not differ from the basic rate.

2.    The buyer places an order for goods in the following ways:

2.1.    via their customer account, if they have previously registered in the online store, 2.2.    by filling in the order form without registration.

1.    When placing an order, the buyer selects the goods, the number of items, the method of payment, and delivery.

2.    Before submitting the order, the buyer can check and change the details they have entered into the order. The buyer submits the order to the seller by clicking on the “Submit Order” button. The details entered in the order are considered correct by the seller. The validity of the order is contingent on the completion of all required information in the order form and the buyer's confirmation that they have read these terms and conditions.

3.    Upon receiving the order, the seller shall send the buyer a confirmation of receipt to the email address provided at the time of the order. This confirmation is automatic and does not constitute a contract. The purchase contract is concluded once the seller sends a confirmation of the order to the buyer's email address or upon personal handover of the goods.

4.    If the seller cannot fulfill any of the buyer’s requests as stated in the order, they will send the buyer a revised offer to their email address. The revised offer shall be considered a new purchase contract proposal, and the contract is concluded upon the buyer’s confirmation of acceptance via email to the seller.

5.    All orders received by the seller are binding. The buyer can cancel an order until the seller sends a notification of order acceptance. The buyer can cancel an order via the seller’s email address provided in these terms and conditions.

6.    If there is an obvious technical error on the part of the seller when listing the price of the goods in the online store or during the ordering process, the seller is not obligated to deliver the goods to the buyer at that clearly incorrect price, even if the buyer has received an automatic confirmation of order receipt. The seller shall inform the buyer of the error without delay and send a revised offer to the buyer’s email address. The revised offer shall be considered a new purchase contract proposal, and the contract is concluded upon the buyer's acceptance via email to the seller.

7.    The seller reserves the right to refuse any order made by the buyer and to not conclude a purchase contract without providing a reason.

III.I – Order of Digital Content and Conclusion of License Agreement

1.    The license agreement for the use of Digital Content is concluded via remote communication means. The contract is concluded once payment is received and the provider sends a confirmation code to the buyer’s contact email.

2.    Upon conclusion of the agreement, the provider is obligated to send the buyer an email with access details to the ordered document.

3.    By accessing the product online, the buyer acquires the right to use the ordered document, which is a copyrighted work, solely for personal use. Redistribution, even for a fee, is prohibited, and the buyer must comply with all usage restrictions under applicable law.

4.    The buyer acknowledges that the delivery of digital content is not on a tangible medium and agrees to this. The provider informs the buyer that in the case of delivery of digital content accessed via a confirmation code, the buyer does not have the right to withdraw from the contract.

5.    Digital content, as a copyrighted work, is protected, particularly by the Copyright Act, and the buyer is entitled to use it only to the extent and manner set by the provider.

6.    The provisions of this Article III.I take precedence over provisions regarding goods other than intangible or digital content.

IV – Customer Account

1.    Based on the buyer’s registration in the online store, the buyer can access their customer account. From their customer account, the buyer can place orders for goods. The buyer can also order goods without registration.

2.    When registering for a customer account and placing orders for goods, the buyer is required to provide correct and truthful information. The buyer is obligated to update the information in their user account in case of any changes. The information provided by the buyer in the customer account and during ordering is considered accurate by the seller.

3.    Access to the customer account is secured by a username and password. The buyer is obligated to maintain confidentiality regarding information necessary to access their customer account. The seller is not responsible for any misuse of the customer account by third parties.

4.    The buyer is not entitled to allow the use of their customer account by third parties.

5.    The seller may cancel the user account, particularly if the buyer does not use their account for an extended period or if the buyer breaches their obligations under the purchase contract or these terms and conditions.

6.    The buyer acknowledges that the customer account may not be available continuously, especially due to necessary maintenance of the seller’s hardware and software or the hardware and software of third parties.

V – Payment Terms and Delivery of Goods

1.    The price of the goods and any costs associated with the delivery of goods under the purchase contract may be paid by the buyer using the following methods:

• Cashless transfer to the seller’s account;

• Payment card online;

• Cash on delivery upon receipt of goods;

• Through other payment methods available in the online store.

1.    Together with the purchase price, the buyer is obligated to pay the seller the costs associated with packaging and delivery of goods at the agreed amount. Unless explicitly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.

2.    In the case of cashless payment, the buyer is required to pay the purchase price within 5 days of concluding the purchase contract.

3.    In the case of cashless payment, the buyer’s obligation to pay the purchase price is fulfilled when the corresponding amount is credited to the seller’s bank account.

4.    The seller does not require a deposit or similar payment from the buyer. This is without prejudice to the provisions of Article V.3 of the terms and conditions regarding the obligation to pay the purchase price of goods in advance.

5.    Goods are delivered to the buyer:

• To the address specified by the buyer in the order;

• Via a collection point designated by the buyer;

• Via other methods specified in the order.

1.    The choice of delivery method is made during the ordering process.

2.    The costs of delivering goods, depending on the delivery method and the selection of goods, are specified in the buyer’s order and confirmed by the seller in the order confirmation. If the mode of transport is agreed upon based on the buyer’s special request, the buyer bears the risk and any additional costs associated with this mode of transport.

3.    If, according to the purchase contract, the seller is required to deliver the goods to a location specified by the buyer in the order, the buyer is obligated to take delivery of the goods upon arrival. If the buyer does not take delivery of the goods, the seller is entitled to charge a fee for storage and repeated delivery costs, or the seller may withdraw from the purchase contract.

4.    If it is necessary to deliver the goods repeatedly or in a different manner than was specified in the order due to reasons on the buyer’s side, the buyer is obligated to cover the costs associated with the repeated delivery or with the different delivery method.

5.    Upon receipt of the goods from the carrier, the buyer is obligated to check the integrity of the packaging and to immediately notify the carrier in the event of any defects. If the packaging shows signs of tampering or damage, the buyer does not have to accept the shipment from the carrier.

6.    The seller shall issue a tax document – invoice to the buyer. The tax document is sent to the buyer's email address. The buyer is entitled to receive the goods together with the invoice.

VI – Withdrawal from the Contract

1.    A buyer who has concluded a purchase contract outside of their business activity as a consumer has the right to withdraw from the purchase contract.

2.    The withdrawal period is 14 days:

• From the date of receipt of the goods;

• From the date of receipt of the last delivery of goods if the contract involves several types of goods or the delivery of several parts;

• From the date of receipt of the first delivery of goods if the contract involves regular repeated deliveries of goods.

1.    The buyer cannot, among other things, withdraw from the purchase contract:

• On the supply of digital content, unless it was delivered on a tangible medium and was delivered with the prior explicit consent of the buyer before the expiration of the withdrawal period;

• On the delivery of goods or services whose price depends on fluctuations in the financial market beyond the seller’s control and that may occur during the withdrawal period;

• On the delivery of perishable goods or goods that have been irrevocably mixed with other goods after delivery;

• On the supply of sealed goods that were unsealed after delivery and cannot be returned for hygiene reasons;

• On the supply of goods that have been irrevocably mixed with other goods after delivery;

• On the supply of audio or video recordings or computer programs if the original packaging has been opened;

• In other cases specified in Section 1837 of the Civil Code.

1.    To comply with the withdrawal period, the buyer must send a withdrawal declaration within the withdrawal period.

2.    To withdraw from the purchase contract, the buyer can use the sample form provided by the seller. The buyer shall send the withdrawal form or notice of withdrawal to the seller’s email address or delivery address provided in these terms and conditions. The seller shall confirm receipt of the form without delay.

3.    The buyer who withdraws from the contract must return the goods to the seller within 14 days of withdrawal. The buyer bears the costs of returning the goods, even if the goods cannot be returned by regular postal services due to their nature.

4.    If the buyer withdraws from the contract, the seller shall return all funds received from the buyer, including delivery costs, without undue delay and no later than 14 days from the date of withdrawal. The seller shall use the same payment method the buyer used unless the buyer explicitly agrees to a different method without any additional costs.

5.    The seller is not obligated to return the funds to the buyer before receiving the returned goods or before the buyer proves that they have sent the goods back, whichever occurs first.

6.    The seller has the right to deduct an amount corresponding to the reduction in the value of the goods from the returned purchase price if the goods are used or damaged.

7.    In cases where the buyer has the right to withdraw from the contract, the seller is also entitled to withdraw from the contract at any time until the goods are received by the buyer. In such cases, the seller shall return the purchase price to the buyer without undue delay via bank transfer to the account designated by the buyer.

8.    If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded under the condition that if the buyer withdraws from the purchase contract, the gift contract shall cease to be valid, and the buyer is obligated to return the provided gift.

VII – Rights from Defective Performance

1.    The seller is responsible to the buyer for ensuring that the goods are free of defects upon receipt. Specifically, the seller guarantees to the buyer that, at the time the buyer receives the goods:

• The goods have the characteristics agreed upon between the parties, or, if no agreement exists, have the characteristics described by the seller or the manufacturer or expected by the buyer based on the nature of the goods and their promotion;

• The goods are suitable for the purpose for which the seller states they are used or for which goods of this kind are usually used;

• The goods are in the corresponding quantity, measure, or weight; and

• The goods comply with the requirements of legal regulations.

1.    The buyer may exercise rights from defective performance within two years of receiving the goods. The buyer is required to notify the seller of any defects without undue delay.